Cancellation and refund policy
Cancellation and refund policy
Catalat is a subscription service with panel provisioning, hosting, publishing and operational support. Cancellation and refund depend on billing timing and effective service usage.
Cancellation
A customer may cancel to prevent future renewals. Cancellation does not automatically erase panel data or reverse charges already processed for the active billing cycle.
Refund review
Refund requests are reviewed case by case, especially for first-time purchases, duplicate charges or operational billing errors.
Substantial service usage
Active publishing, manual activation, significant panel usage or domain delivery may influence the review and limit refund eligibility.